M&M FURNITURE SERVVICE
W a k e f i e l d W e s t Y o r k s h i r e
N A T I O N W I D E D E L I V E R Y
About Us: M&M Furniture Table of Contents Introduction Our Story Quality Craftsmanship Wide Range of Products Customization Options Exceptional Customer Service Affordable Pricing Sustainable Practices Showroom Experience Online Presence Testimonials and Reviews Social Responsibility Our Team Frequently Asked Questions Conclusion 1. Introduction Welcome to M&M Furniture, your premier destination for high-quality, handcrafted furniture. In this article, we will delve into the essence of our brand, highlighting our commitment to excellence, craftsmanship, and exceptional customer service. Whether you're looking to furnish your home or office, M&M Furniture is here to provide you with stylish, durable, and timeless pieces that will transform your space. 2. Our Story At M&M Furniture, we are passionate about creating furniture that is not only visually appealing but also built to last. Our journey began over two decades ago when our founders, Mark and Melissa, set out to establish a brand that would redefine the furniture industry. With their expertise in design and a deep understanding of customer needs, they built M&M Furniture from the ground up, infusing it with their vision of combining aesthetics with functionality. 3. Quality Craftsmanship One of the cornerstones of our brand is our unwavering commitment to quality craftsmanship. We believe that furniture should not only be visually appealing but also durable and functional. Each piece of furniture that bears the M&M Furniture name is meticulously crafted by skilled artisans who pay close attention to every detail. From the selection of premium materials to the precision of the assembly process, we ensure that our furniture exceeds your expectations in terms of both beauty and longevity. 4. Wide Range of Products We understand that every space is unique, and furniture plays a vital role in defining its character. That's why we offer a wide range of products to cater to diverse tastes and preferences. From classic designs that exude elegance to contemporary pieces that embrace modernity, our collection has something for everyone. Whether you're looking for a statement sofa, a stylish dining table, or a functional office desk, M&M Furniture is your one-stop destination. 5. Customization Options We believe that furniture should be an extension of your personality and style. That's why we offer customization options to help you create a truly personalized space. Our skilled craftsmen can tailor furniture pieces to your specific requirements, including dimensions, finishes, and upholstery. With our customization services, you can bring your unique vision to life and transform your space into a reflection of your individuality. 6. Exceptional Customer Service At M&M Furniture, we prioritize your satisfaction above all else. Our dedicated team of professionals is committed to providing exceptional customer service at every step of your journey with us. From expert guidance during the selection process to seamless delivery and after-sales support, we strive to exceed your expectations. We believe that a satisfied customer is the cornerstone of our success, and we go the extra mile to ensure your experience with us is nothing short of exceptional. 7. Affordable Pricing Quality furniture shouldn't come with an exorbitant price tag. At M&M Furniture, we aim to make high-quality, handcrafted pieces accessible to everyone. We have curated a collection that strikes the perfect balance between quality and affordability. By streamlining our production processes and working directly with manufacturers, we are able to offer competitive pricing without compromising on the craftsmanship or materials used in our furniture. 8. Sustainable Practices We are committed to minimizing our environmental footprint and promoting sustainable practices. From responsibly sourcing raw materials to employing eco-friendly manufacturing techniques, we prioritize sustainability in every aspect of our operations. By choosing M&M Furniture, you can enjoy beautiful furniture while contributing to a greener and more sustainable future. 9. Showroom Experience Visiting our showroom is an immersive experience that allows you to explore our exquisite collection firsthand. Step into a world of elegance and inspiration as you browse through our carefully curated displays. Our knowledgeable staff will be there to guide you and provide expert advice, ensuring that you find the perfect pieces to complement your space. Visit our showroom today and embark on a journey of discovery. 10. Online Presence We understand the convenience of online shopping, and that's why we have a robust online presence. Our user-friendly website showcases our extensive collection, making it easy for you to browse and select furniture from the comfort of your own home. With detailed product descriptions, high-resolution images, and intuitive navigation, our online platform ensures a seamless and enjoyable shopping experience. 11. Testimonials and Reviews The satisfaction of our customers speaks volumes about the quality of our furniture and the level of service we provide. Don't just take our word for it – read the testimonials and reviews from our delighted customers. Their experiences and feedback serve as a testament to our commitment to excellence and our dedication to creating furniture that exceeds expectations. 12. Social Responsibility At M&M Furniture, we believe in giving back to the community and making a positive impact. We actively engage in various social responsibility initiatives, partnering with local organizations to support causes such as education, environmental conservation, and community development. When you choose M&M Furniture, you not only bring exceptional craftsmanship into your space but also contribute to making a difference in the lives of others. 13. Our Team Behind every successful brand is a team of dedicated individuals who share a common passion and vision. At M&M Furniture, our team comprises skilled craftsmen, designers, customer service representatives, and other professionals who work together to bring your furniture dreams to life. With their expertise and commitment to excellence, they ensure that each piece of furniture leaving our workshop meets the highest standards of quality and craftsmanship. 14. Frequently Asked Questions FAQ 1: How long does it take to customize a piece of furniture? Our customization process typically takes between 4 to 6 weeks, depending on the complexity of your requirements. We strive to deliver your personalized furniture within the shortest possible timeframe without compromising on quality. FAQ 2: Do you offer delivery services? Yes, we offer reliable and efficient delivery services. Our team ensures that your furniture is delivered to your doorstep with the utmost care and professionalism. FAQ 3: Can I request fabric samples before making a purchase? Absolutely! We understand the importance of choosing the right fabric for your furniture. Contact our customer service team, and they will be happy to provide fabric samples to help you make an informed decision. FAQ 4: Do you provide warranties for your furniture? Yes, we stand behind the quality of our furniture. We offer warranties on all our products to give you peace of mind and ensure that you enjoy your furniture for years to come. FAQ 5: Can I return or exchange a product? We strive for complete customer satisfaction. If you are not satisfied with your purchase, please contact our customer service team, and they will assist you with the return or exchange process. 15. Conclusion At M&M Furniture, we are dedicated to creating furniture that surpasses expectations in terms of design, craftsmanship, and customer service. With our wide range of products, customization options, and commitment to sustainability,
Wakefield West Yorkshire
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Delivery & Policies
Processing your order and delivery dates Current delivery time: 7-14 working days You will be informed of the approximate length of time until delivery at the point of order. When that date approaches, we will contact you to confirm definite arrangements for the date of delivery 2-3 days before. Every effort is made to see that the approximate delivery date is accurate, however, on rare occasions the manufacturer may be delayed due circumstances beyond our control. We will, of course, make every effort to keep you informed. Always provide the best number to contact you directly on, as we provide it to our delivery team for them to be able to contact you when they are approaching your location. PLEASE NOTE: We only deliver to UK Mainland. We do not deliver to following postcodes: PL, TR, LA, CA, DG, KA, G, EH, ML,TD, PA, FK, KY, PH, DD, AB, IV, KW, Scottish Highlands, Island of Man and Northern Ireland. On the day of delivery, please ensure that the delivery team can access the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packaging materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. The customer is responsible for making the room of his choice as accessible for the delivery team as possible, as the delivery team will not be held accountable for any damages caused to the property. If we are not able to deliver your item due to the product’s dimensions or lack of access, the fee for unsuccessful delivery will apply which is £80 (incl. VAT). In case of payment upon delivery you are obligated to make sure you will be able to pay the designated amount of money in cash or card (if agreed for card payment), otherwise, the driver is not obligated to wait for payment longer that 15 minutes and he has got the rights to return the item to our warehouse. In this case the customer is charged £80 (incl. VAT) for unsuccessful delivery. After the item has been delivered the customer becomes responsible for delivered products. You have to examine all products upon receipt and inform us about any deficiencies or visible damages. Please inform the driver and he will make a note in delivery documents. Damaged or defective product will be repaired or replaced on our cost. Outstanding balances Before we sign-off a confirmation of delivery with you, you must have settled any outstanding balances with us either before the arranged delivery date, on upon delivery if paying by cash or card. In some destinations, we are unable to take card payments on delivery, as we may outsource the delivery service to a third-party company, and only cash will be accepted in this case, if acknowledged and confirmed by us.
Refund & Returns
Return and order cancel The cancellation and returns policy set-out below applies only to goods purchased online or over the phone. If you have a query relating to an order that was placed in-store, please contact the store from which you have made the purchase – contact details can be found on the following page Cancellation of an Order Prior to Delivery You may cancel your order with M&M FURNITURE at any time prior to delivery for a regular stock item. All products listed on our website www.mmnightsleeponline.co.uk are treated as a ‘regular stock items’ in standard, but any alteration of the product requested by a customer (such as different fabric colour, or different fabric material etc.) will result in a product being treated as a ‘special order’. To process with a cancellation for a ‘regular stock item’, please contact us by post to: 7 Westgate Wakefield WF11JZ TEL: 08008611829 07432777550 Email us directly to contact. firstname.lastname@example.org Once we provide a receipt of your cancellation, we will process a full refund using the same method as your original payment. ‘Special order’ Cancellation Prior to Delivery If the item you have ordered is treated as a ‘special order’, we will usually ask you to place a fixed sum deposit of a £100 (incl. VAT) to secure the commission charges incurred by us when placing your ‘special order’ with the manufacturer. Unless we receive your written notification to cancel the order within 7 working days from the time of you receiving an order confirmation from us, we will not be able to process the refund of deposit after this period. Cancellation of an Order after Delivery Whether you have placed an order for our ‘regular stock’ items through our website or over the telephone conversation, you have 14 days from receipt of your furniture in which to advise us in writing that you do not want to keep the goods. To cancel this type of order, you need to either contact us by post to: Westgate Wakefield WF11JZ West Yorkshire Once we provide a receipt of your cancellation, please follow these simple steps to make the process as smooth as possible: The furniture should be returned in the condition in which it was received. Should there be any signs of damage or misuse, we will not be able to refund the goods in full. The original packaging for all items must be retained and the goods must be returned in their original wrapping, unless the delivery and assembly team was advised to collect the original packaging upon delivery. Please have the furniture available for collection within 7 days of the original delivery date. We sometimes arrange collections at short notice. We will refund to you all amounts paid by you for the goods in question, less the cost of collection of the goods, which is £80 (incl. VAT). If you decide to arrange the return by your own means, you will be refunded the full amount of purchase. Items which are supplied flat packed will only be accepted where assembly has not been attempted. Once the goods are back at our distribution centre and have been inspected, we will confirm the refund amount due and make the refund payment within 7 days using the original payment method. Original cancellation and refund receipt will be forwarded to you respectively by post or e-mail. Please note for card refunds it can take up to 7 working days for your account provided to re-credit you with the amount due, from the date that we have processed the repayment.
Pay in 3 instalments Frequently Asked Questions Who is Klarna? Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores. How does Pay in 3 instalments work? Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app. Am I eligible for Pay in 3 instalments? You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation. Can I have multiple Pay in 3 instalments orders at the same time? Yes, you can. If you see Klarna Pay in 3 instalments when you go to an online checkout then Pay in 3 instalments is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase. What does Klarna consider when reviewing my application? Klarna offers Pay in 3 instalments based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 instalments is denied, it does not mean it will be denied for future orders. What do I need to provide when I make a purchase? If you want to purchase something using Klarna’s Pay in 3 instalments, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address. Will a credit search take place? When you use Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase. How do I make repayments to Klarna? Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app. Can I pay before the due date? Yes. Just go to the Klarna app or log onto Klarna.com/uk. Is my payment information safe? Payment information is processed securely by Klarna. No card details are transferred to or held by M&M Furniture. All transactions take place through connections secured with the latest industry standard security protocols. How do I know Klarna has received my payment? Klarna will notify you by email and push notication when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk. What happens if I don’t pay for my order on time? Pay in 3 instalments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here. What happens if I don’t pay for my order? If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies. I've received a statement, but I've not yet received my goods. If you have not received your goods please call M&M Furniture to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. What happens if I cancel or return my order? As soon as M&M Furniture has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately. I have cancelled my order. How long will it take until I receive my refund? As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days. I have asked for a refund. How will I be refunded? Refunds will be issued back to the debit or credit card which was originally used at checkout. What happens to my statement, when I have returned the goods? Once M&M Furniture has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. What happens to my statement when I have returned part of my order? Once M&M Furniture has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app. I haven’t received an email with my statement/payment information. You can log in the Klarna app or at www.klarna.com/uk where you will nd all of your orders and payment schedule information. I still have questions regarding payment, how can I get in touch? Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options. Klarna’s Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.
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