Delivery & Policies
​
Processing your order and delivery dates Current delivery time: 7-14 working days You will be informed of the approximate length of time until delivery at the point of order. When that date approaches, we will contact you to confirm definite arrangements for the date of delivery 2-3 days before. Every effort is made to see that the approximate delivery date is accurate, however, on rare occasions the manufacturer may be delayed due circumstances beyond our control. We will, of course, make every effort to keep you informed. Always provide the best number to contact you directly on, as we provide it to our delivery team for them to be able to contact you when they are approaching your location.
 
PLEASE NOTE: We only deliver to UK Mainland Free. We do deliver to following postcodes: PL, TR, LA, CA, DG, KA, G, EH, ML,TD, PA, FK, KY, PH, DD, AB, IV, KW, Delivery charge. Scottish Highlands, Island of Man and Northern Ireland.
 
 
On the day of delivery, please ensure that the delivery team can access the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packaging materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. The customer is responsible for making the room of his choice as accessible for the delivery team as possible, as the delivery team will not be held accountable for any damages caused to the property. If we are not able to deliver your item due to the product’s dimensions or lack of access, the fee for unsuccessful delivery will apply which is £80 (incl. VAT).
 
In case of payment upon delivery you are obligated to make sure you will be able to pay the designated amount of money in cash or card (if agreed for card payment), otherwise, the driver is not obligated to wait for payment longer that 15 minutes and he has got the rights to return the item to our warehouse. In this case the customer is charged £80 (incl. VAT) for unsuccessful delivery.
 
After the item has been delivered the customer becomes responsible for delivered products. You have to examine all products upon receipt and inform us about any deficiencies or visible damages. Please inform the driver and he will make a note in delivery documents. Damaged or defective product will be repaired or replaced on our cost. Outstanding balances Before we sign-off a confirmation of delivery with you, you must have settled any outstanding balances with us either before the arranged delivery date, on upon delivery if paying by cash or card. In some destinations, we are unable to take card payments on delivery, as we may outsource the delivery service to a third-party company, and only cash will be accepted in this case, if acknowledged and confirmed by us.

Delivery

We will confirm your delivery via phone call or e-mail one day before delivery. You must check to ensure we have your correct address, telephone/mobile number and order details. We also ask you to confirm that you are happy with the allocated delivery date. PLEASE NOTE that we would not attempt the delivery until you have confirmed the date with us.

After you have confirmed that all details are correct and that you can accept delivery we will pass on all your details to our delivery team. We deliver between 9am – 10pm Monday to Sunday - scheduling all deliveries on a week by week basis. Due to the nature of the delivery routes we can not provide you with an estimated delivery time however our drivers will call you 1-2 hours before they are due to arrive to your house.

Floor Charges

Ground Floor - FREE

1st - 3rd Floor - £30

4th - 6th Floor - £50

7th - + Higher Floor - £70

 

 

Actual Delivery

We work hard to keep our delivery promises, however delays can occur that are outside our control. The drivers will call you one hour prior to delivery. If you would like to track the whereabouts of the driver you can request the driver to send you an email request and you can live track the location of the driver via GPS.

We offer a two man delivery service to the ground floor only. Higher floors with adequate lift access are ok but there will be an additional charge between £30 – £80. Please ask a member of staff if this concerns you. Packaging is left with yourselves to dispose of and we do not remove old sofas.

Please ensure that you inspect the goods when unpacked and that they are free of any damage, marks, scuffs. If you do notice any damage please report this to our drivers or contact our offices whilst the drivers are at your property to make us aware of this. Once the drivers leave your property, we cannot accept any responsibility for damages noticed afterwards.

The drivers will ask you to sign a invoice to confirm receipt of goods. The invoice will have a short questionnaire on there too which you will be asked to complate to confirm that you are happy with the goods and they ae free from damage.

Assembly

. Feet and brackets for sofas come detached but come with all the required plates and screws to be fitted. This is to enable all sofas to fit through doorways/ passageways and prevent damage to property.

Access to property:

We do not accept responsibility if the furniture ordered will not fit through doorways or becomes stuck in narrow areas within your property. We do not accept responsibility for any damages in this case. If we are unable to get the item/s through your doorway, the drivers will not attempt this. It is the customer’s responsibility to measure all spaces before placing an order. It is your responsibility to measure all door frames, hall ways and spaces. In case an item does not fit, we can leave it outside for you to make arrangements or alternatively we can take your sofa back, however, we will charge you a fee of £150 and refund remaining balance.